ABC Airporter (Airport Shuttle Service)

Answer: The driver is not responsible of coming to your door step / inside your home and getting your luggage to be brought to the van. The luggage responsibility is on the passengers to bring the luggage out to the vehicle so the driver can load the luggage in. Drivers can refuse to load certain luggage if the luggage is excessive in weight / heavy, or if you show the driver attitude with a rude behavior, cursing the driver about something he can and has the right to refuse to load / unload your luggage. 

* If you reserve a ride from the Airport & cancel the reservation 12 hours within the pickup time a full charge or 50% charge may occur. Please ask the dispatcher during the time of reservation being made for further details.



Terminal B - is where you'll find your driver in the median line of the Airport. You'll collect all your bags and come out to the curb. Cross the street and come towards the median lane. Once you have come to the median you'll begin walking to your right hand side till you see a sign that reads 11 Pre-Arranged Vehicles / Charter Buses. Before heading over there please give dispatch a call so we can get you the vehicle description and van number to look out for, from this call please allow your driver 5 - 10 minutes to get to the airport from the cell phone lot. 




Terminal I (International) - is the International Terminal. Here you will collect all your bags and once you come into the lobby while facing the curbside staying inside the lobby you'll turn to your right hand side and walk straight till you've come across two doors on your left and see a elevator. Get inside the elevator press level 1 that reads "Courtyard G" once you arrive at "Courtyard G" go outside into the parking lot and a driver will meet you there. Before heading over there please give dispatch a call so we can get you the vehicle description and van number to look out for, from this call please allow your driver 5 - 10 minutes to get to the airport from the cell phone lot. 

Terminal 1 - is the Domestic Terminal. Here you'll collect your luggage and come out to the curbside. From the curbside you'll cross the street to the median island and walk to where it says Airporters in front of the Taxi Stand. When heading over there you'll give dispatch a call so we can dispatch the driver from the cell phone lot which will take him 5 - 15 minutes to get there and meet you.

Terminal 2 - is the Domestic Terminal. Here you'll collect your luggage and come out to the curbside. From the curbside you'll cross the street to the median island and walk to where it says Airporters in behind of the Taxi Stand. Before heading over there please give dispatch a call so we can get you the vehicle description and van number to look out for, from this call please allow your driver 5 - 10 minutes to get to the airport from the cell phone lot. 

Oakland Airport has one pickup spot for all Shuttle operators which is "4D Scheduled Buses" to get here you'll cross the street to the middle island and walk to the last island out by the parking lot. Then stop at the section where it is labeled 4D Scheduled Buses. Before heading over there please give dispatch a call so we can get you the vehicle description and van number to look out for, from this call please allow your driver 5 - 10 minutes to get to the airport from the cell phone lot. 

• My Driver is charging me extra on using Highway 280!

Answer: The driver may charge you extra on using Highway 280. The price we've provided and given you is only for route 101 SB / NB. If you wish to use Highway 280 the driver has the right to charge you more from the range of $10-$20 depending on the vehicle you are being transported in and the distance of your location. (Just like a Taxi Cab Driver)

• My Driver is charging me extra on Credit Card Transaction!

• If $0-$49 is a $3 Transaction Fee,
  
• If $50-$99 is a $5 Transaction Fee
  
• If $100-$190 is $10 Transaction Fee
  
• If $200-$290 is a $20 Transaction Fee.
  
• ~Higher Rate may consult in a Higher Transaction Fee.~

• My Driver is charging me for the Toll Plaza!

Answer: Yes if the driver has to use a route that charges Toll Plaza Fee of usually $6 you will pay that to the driver at the total.

• My Driver is saying its more price for a LATE Arrival or Pick-up Time.

Answer: Most cases we won't charge late night fees. But late night fee may occur if your flight is Delayed! If the time given before is during these hours a driver will not charge you extra fees.